Safe, Fast and Verified Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Version 5.22 B27 R0 Here are some helpful tips if you need to contact us via email: You can submit a request by clicking on the topics below. If you have purchased a ticket for a Round 2 game, you should expect to receive an email communication from Ticketek in the coming hours. What is Ticketek's refund & exchange policy? My request number is 619552 Proof of purchase may be required for any refund or exchange. You do not need to contact us. I chased you up a few weeks ago and you still haven’t responded. © Ticketek Pty Ltd (ABN 92 010 129 110). Refunds & Exchanges Follow New articles New articles and comments. All refunds for cancelled or rescheduled events are managed by Ticketek. To enquire about adding tickets to a current booking, please complete the General Enquiry form. I am at the event and have an issue with my seat, what should I do? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. I am at the event and have an issue with my seat, what should I do? Refunds are only available when an event has been cancelled or rescheduled, or where required by Australian Consumer Law. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Where can I send a media inquiry? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. It has the number on the ticketek wesite. Ticketek Refund. Please can you sort this out immediately. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Submission does not infer approval and we are unable to guarantee your request will be successful. Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. We will also happily collate any specific event or venue feedback and provide to the promoter and/or venue for you. After considering the above, if you would still like to submit a request for a refund or exchange, you must provide the following details for your request to be reviewed: What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? We will get back to you as quickly as possible, if you don't hear back from us prior to your event you may wish to make other arrangements. For queries regarding specific event information, ticket delivery, adding/removing tickets to or updating the contact details on an existing booking. Are you an event organiser or venue who would like to work with Ticketek? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you are unable to attend your event you may wish to check out Ticketek Marketplace to list your tickets for resale. If you have added refundable tickets to your order you can read more information here. 5 years ago. Can I change my tickets? Check our Frequently Asked Questions to see if the answer is available online. Please provide your bank account details to us here. Please provide as much information as accurately as possible when completing the form to ensure we can respond as quickly as possible. "The decision to refund the service and handling fees on every transaction from tickets sold today to AFL, Crows and Sydney members is a good gesture from Ticketek … Details on our Fan Guarantee, refunds, and exchanges. For refund enquiries please either phone 0800 842 538 (04 384 3840 from mobiles) or email us here where a member of the team will be able to assist. After considering the above, if you would still like to submit a request for a refund or exchange you must provide the following details for your request to be reviewed: If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You can view our Terms and Conditions here. I put the booking through with an old address, how do I update it? "The refund policy is the same whether we have coronavirus or not: people will get a refund in the event a show is cancelled," a spokesperson for the Melbo… Speaking in general terms as the crisis continued to unfold, NSW Fair Trading commissioner Rose Webb told the ABC, "if an event organiser has decided to cancel, whatever the circumstance is, you still haven't got what you paid for – so you're still entitled to a refund". Once you have this reference number, please do not submit multiple forms, it will only slow the team down. Generally, incorrect purchases or a change in your ability to attend the event will not be approved. Contact Us If you have a question about a ticket you have already purchased, please complete & submit the online form below. If an event is cancelled, rescheduled or significantly relocated by the Seller, to the fullest extent permitted by law all liability is limited to the amount for which the … Tickets purchased by credit or debit card will be refunded in full including ticket insurance premium and refundable ticket purchase, if relevant, and … Not all tickets are applicable to sell on Ticketek Marketplace. Requesting a Refund – You must go to https://refunds.refundprotect.co and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead You to request a refund but no more than 60 days after the Booked Event. All rights reserved. Patrons should allow up to 20 days for Australian events, or 30 days for the New Zealand event, for the refund to appear in their account once a … Has Jay Chou Postponed? Request an accessible seating booking including organising companion card tickets. Fans wishing to seek a refund can do so here for the affected Australian events or by contacting online@ticketek.co.nz for the New Zealand round. For the best answers, search on this site https://shorturl.im/ax4dX. You must provide the following details for your request to be reviewed: Your request will not be considered without the above. Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Buy guaranteed tickets for sold out events at a fair price. Tickets purchased online by credit or debit card will be refunded in full (including ticket insurance premium, if relevant). REFUND OPTIONS: All Showbiz Christchurch tickets which have been purchased through Ticketek New Zealand (excluding ‘comps’ or tickets which have not been paid for) have the option of a refund. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances, so incorrect purchases or a change in your ability to attend the event will not be approved. "For all Muslim community attendees, ticketing has been arranged separately and they have not needed to go through the Ticketek … Complete the form and the team will call you to discuss options. © Ticketek Pty Ltd (ABN 92 010 129 110). Remember some tickets may have their delivery delayed, check out Ticket Delivery - Live Updates.To enquire about exchanging your tickets to a different date or venue, please complete the Refund, Exchange & Payment Enquiry form. For assistance with completing a new online purchase including password enquiries and if you are unable to complete an online booking. It is absolutely appalling that you hold on … Contact your groups representative at Ticketek to find out more about further discounts for concession tickets and to find the best value performances for your group to attend. When you successfully submit a request, you will receive a unique reference number that lets you know we have it. My event has been postponed, what should I do now? Please be patient with us, we will reply as quickly as we can. I haven't received my SMS or print at home ticket yet, can I get a copy? All rights reserved. Anonymous. 0 0. What is Ticketek's refund & exchange policy? How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here. Ticketek Agencies; Sell tickets directly from your Ticketek Account. For current ticket holders who are unable to attend their rescheduled show, refunds are also available. Pages are updated as more information is received. POSTPONED EVENTS; My event has been postponed and I can't attend the new date, what should I do now? Visit the event page on the Ticketek website for event specific information. The good news is we know it happens, so under our Fan Guarantee we’ll refund you within 24 hours of purchase, no questions asked, subject to terms and conditions. Changed or Postponed Events. Version 5.22 B26 R1 How long will it take for my tickets to arrive by mail? Can I change my tickets? We are doing our best to respond to the impact COVID-19 continues to have on the live entertainment industry.
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