Should I book a holiday to Greece, Portugal or Cyprus? Passengers can request a refund. The point is that they made it very misleading deliberately, so not a scam as such, just sneaky - they don’t want to hand money back after all, but regardless, it’s in acceptable. The European Commission issued guidance in May recommending that airlines automatically refund any unused vouchers 14 days after they expire. To see all content on The Sun, please use the Site Map. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Some passengers willingly accepted vouchers in place of cash refunds when their flights were cancelled because of coronavirus, believing they were helping the airlines. Some passengers who willingly accepted vouchers now can’t use them because flights haven’t restarted and or the route they planned to use has been dropped. 22. EasyJet has also implement slightly different rules for those with a package holiday booking - see its website for more information on this. However, this is only guidance, not a legal requirement. The voucher can be used on easyJet.com or the easyJet mobile app using the same easyJet … easyJet holidays home; Protection Promise; Refund Guarantee; Best Price Guarantee; Take your time; Freedom to change; Keep your deposit; 23kg bag included; Transfers included on beach holidays; £60pp deposits & ATOL protected Here's whether you can claim compensation. Everything we know so far, New budget supermarket offering year's supply of FREE nuggets to one customer, 7 rarest old coins including London Mint sovereign worth up to £25,000, ©News Group Newspapers Limited in England No. It follows the airline being slammed by passengers who said they'd had to battle the budget carrier for a refund. When I received my voucher I noticed that it was for £16 less than I had paid. I have spoken to Customer Services (when I’ve been able to get through!) Opting to "support easyJet" instead of requesting their money back, they rebooked the same flights in May 2020 using the vouchers. The email doesn't have any information, just this tracking link that asks you to ring Customer Services. 3. For other inquiries, Contact Us. EasyJet also removed the refund option from its website and insists consumers redeem vouchers through the same channel used to request them. Qatar Air Business class 04:59; Daughter lost her passport 04:58; Qatar with toddler. The voucher covers … This means you can transfer onto flights to easyJet's most popular destinations during peak periods, free of charge, such as Malaga in September, skiing in half-term or visiting German Christmas markets. Easyjet Holidays has launched a new 'Protection Promise', which lets customers who decide not to travel for any reason up to four weeks before departure get a full cash refund, aside from their deposit which will be returned to them as a credit voucher. While Ryanair says its vouchers can be refunded at any time,  BA and easyJet insist that once issued, their vouchers cannot be exchanged for cash. Customers of easyJet who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. A number of Easyjet’s flight routes have yet to restart, while the airline has pulled out of Southend Airport and dropped a number of routes from Newcastle and Stansted airports. As I fly with EasyJet regularly I thought I would request a voucher as opposed to a refund. Preview. Report inappropriate content . Why won't our email refund voucher work when we try to book new flights? BA passengers have told Which? Request a refund. Answer 1 of 4: We have easyJet flights to Newcastle from Jersey in September for a family of 5, as I was running in the great north run which has now been cancelled. All forums . 18-04-2020, 11:58 AM . The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly. British Airways has dropped 60% of its flights up to the end of this year and  pulled out of the Isle of Man. By continuing to browse you consent to our use of cookies. If you can’t use the vouchers yourself, BA and easyJet say they are transferable so you can pass them on to family and friends. The link had taken them to the BA website, where they then clicked on the Refund option. They will refund you back to the payment method you used to pay for your flight, if you paid by Debit or Credit Card they will refund you back to that card. who have said they will investigate this and even asked me to forward the 2 emails I received confirming they were processing my refund request! For those who booked via a third party travel agent, you need to speak to the agent in the first instance. The voucher is valid for 12 months from the date of issue and gives the flexibility to boost travel anywhere on easyJet's network. Claim a voucher and goodwill credit. Some passengers who have been issued with vouchers they didn’t want have been successful in getting a refund instead. If your flight hasn't been cancelled and you didn't travel you may, however, be entitled to a refund of the government taxes on the journey, which you can request by selecting the the "Claim a government tax refund" drop down option on easyJet's Contact Us form. It said that, on the balance of probabilities, she had not agreed to accept a voucher. But you can open a separate window to manually check this yourself before going ahead and booking. To inquire about a licence to reproduce material, visit our Syndication site. Jackie Harbridge says when she called BA to request a refund a recorded message directed her to Manage My Booking on BA’s website, but when she clicked on the Refund button, she says, she received a voucher for £2,118 for the flights to San Francisco. CEDR found that when BA issued the voucher, it was unlikely that Kim had voluntarily consented to accept it. Other vouchers will only be refunded in ‘exceptional circumstances as a gesture of goodwill’, such as if a school trip could no longer go ahead, it said. My first refund was like that, the email said 60 days I think, but it's not like that anymore. EASYJET customers whose flights have been cancelled have been offered not one, but three different options to get their money back. Please note, we are doing our best to process refund requests in the shortest possible time. EasyJet offers three refund options to customers for cancelled flights – how to claim Get a cash refund. Just managed to get through to EasyJet Customer Services on the phone to request a refund for our cancelled flights of April 16th/May 6th. the specific form it says Jackie filled out. Opt for a credit voucher and you'll get a full refund in the form of a voucher to use on future flights that will be eligible for one year. Get notified by e-mail when a reply is posted. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they didn’t want. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, EasyJet passengers whose flights have been cancelled have three refund options, EasyJet announces new safety measures that will be introduced as small number of flights resume, Independent Press Standards Organisation (IPSO). It says the form clearly states it is for a voucher. I expect the same refund (a voucher and cash), but I might have to ring because of this. Micky CCFC. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher. For bookings made within 24 hours you get a full refund, minus a cancellation fee (for more information see Easyjet’s Fees and Charges page). When The Sun checked, we weren't shown the price of the alternative flight meaning you could just as easily plump for a cheaper journey than the one you paid for. Which? Posts: 113 Threads: 7 Joined: Nov 2018 Reputation: 301 #1. The voucher is valid for 12 months from the date of issue. BA has refused to show Which? Save. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. If you want to use both vouchers for the same booking you'll have to call easyJet's customer services team, and right now that means long waits. View our online Press Pack. Where can I get a cheap COVID-19 test to travel. You can understand more and change your cookies preferences here. Read our community guidelines. When flights are cancelled by an EU airline or by an airline flying from an EU airport, passengers are entitled to a cash refund under EU Regulation 261, which still applies in the UK, but during the pandemic many passengers were given vouchers instead. She and her 83-year-old husband no longer plan to travel so they can’t make use of the vouchers. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. How long will I need to wait for my money? Meanwhile, those whose flights have yet to be cancelled should either hang tight for the flight to be cancelled or to go ahead, or easyJet is allowing customers to switch flights at any time, as many times as they like without being charged any admin fees - you will, however, have to pay any price difference.
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